App Store acceptance taking a loooooonngg time..

Discussion in 'Public Game Developers Forum' started by dangerz, May 30, 2009.

  1. mebeswordguy

    mebeswordguy Well-Known Member

    Jul 5, 2009
    616
    0
    0
    According to the developer of occurro/airhockey, "Your app review can be expedited for a $100 fee" no comment
     
  2. BoiledGoose

    BoiledGoose Well-Known Member

    Alpha Runner just hit 2 weeks in review. Unlike my twice-rejected ragdoll app, this one has no violence whatsoever, and no content or other issues that I would expect to throw any flags. Admob stats show 2 ad requests about a week ago, so it looks like it's been tested and is just waiting to go live...
     
  3. Trak4Game

    Trak4Game Well-Known Member

    Jun 22, 2009
    111
    0
    0
    Freelance Programmer
    Elgin, IL (USA)
    Really?



    I've never heard of Apple taking money to expedite the approval process.
     
  4. jeknightx

    jeknightx Well-Known Member

    Jul 18, 2009
    202
    0
    0
    Minigore Submitted 11th Today is the 29th.... 18 days still no result
     
  5. BoiledGoose

    BoiledGoose Well-Known Member

    Alpha Runner was approved! Submitted on July 14, got the Ready for Sale email tonight on the 29th.
     
  6. BeyondtheTech

    BeyondtheTech Well-Known Member

    Sep 21, 2008
    88
    0
    6
    Desktop Support Engineer
    New Jersey
    #246 BeyondtheTech, Jul 30, 2009
    Last edited: Jul 30, 2009
    Regarding my game, Archangel: Fate of the Galactic Commonwealth...

    It was hard for me to believe it initially, but actually got a call from Apple just a few minutes ago. The number 408-996-1010 popped up on my iPhone - I Googled it and thought it was a prank, based on some of the search results. But, it was real - it was a representative from the review team for the App Store.

    He basically told me that the game was being held up from being released because large companies such as Paramount have been rigorously protecting their copyrights and trademarks, ultimately breathing down Apple's neck with any content they publish for the developer. He said that while the developer is ultimately responsible for the content of their application, the App Store has to perform due diligence to prevent any liability on their part.

    If you noticed in my original game description, I wrote "...if you're a fan of sci-fi TV shows and movies such as Star Trek, Battlestar Galactica, etc..." The reviewer felt that the wording should be changed as to not reference the intellectual property of Paramount or anyone else's. So, immediately, I went and changed it in iTunes Connect. Yep, the hold up was the text in the description.

    I asked him if that was it and if would finally be approved in the very near future. He couldn't give me a straight answer, and said that their Service Level Agreements have reviewing-to-approval time at around seven days. My game, since it was flagged with a possible infringement, went off on a different path, explaining the extended hold-up. But, he said, that my game shouldn't take any more than a few more days, barring any other issues.

    He did mention that simulated failures on the iPhone are cause for rejection, mentioning the countless number of times where users would actually go to the Genius Bars and say that their screen was actually cracked or their device went defective, when it was actually just part of the game. (Wouldn't pressing the Home button make the simulated crack disappear?) I suppose a lot of wasted time and effort of Apple employees was enough for them to prohibit this in any application.

    I dragged the phone call as much as I could to get more information regarding the approval process. He was basically able to tell me that:
    1. their review group is not understaffed
    2. they do not fast-track or "cherry pick" applications for approvals
    3. resubmissions of any kind restarts the review process (again, approximately seven days according to their SLA)
    4. it's been a learning process for both developers and reviewers, but they think they're finally getting to a point where apps are reviewed and approved more smoothly, especially with the release of OS 3.0
    5. unfortunately, there isn't any real two-way interaction between the developers and reviewers - the email that developers get is the only interaction (which made this phone call all the more unique)
    6. app descriptions will no longer be a searchable field, due to too many developers throwing in nonsense to get hits - the new keywords field will be the only way apps can be searched
    The reviewer wasn't the actual individual reviewing my game - from what it sounded like, it passes through a number of hands and goes through a checklist. But, as objective as the reviewer was regarding everything else, I was surprised when he said, "I think your game will do really well. It looks really great." He added that he'll do what he can to finally get my game approved as quickly as possible.
     
  7. BoiledGoose

    BoiledGoose Well-Known Member

    Great info! Thanks for sharing.
     
  8. designxtek

    designxtek Well-Known Member

    Apr 30, 2009
    235
    0
    0
    3D Artist / Technical Artist / Web Developer
    San Diego, CA
    wow thanks! Usually we hear news on emails but not a phone call! :D
     
  9. highborn

    highborn Member

    Jul 30, 2009
    6
    0
    0
    Game Designer
    San Francisco
    I submitted my first game on the 16th. They contacted me to change the rating 9 days ago. I changed it immediately and notified them. I have not heard anything since. It's been a total of 15 days for me.
     
  10. exosyphen

    exosyphen Well-Known Member

    Average waiting times are up again.
     
  11. coolman

    coolman Well-Known Member

    That's not Apple. This is a well know review site.

    I'll never go for this route with this guys. :mad:
     
  12. designxtek

    designxtek Well-Known Member

    Apr 30, 2009
    235
    0
    0
    3D Artist / Technical Artist / Web Developer
    San Diego, CA
    What game was this for? I think when you have to change something they request the queue gets reset.
     
  13. Trak4Game

    Trak4Game Well-Known Member

    Jun 22, 2009
    111
    0
    0
    Freelance Programmer
    Elgin, IL (USA)
    Thanks for the info!

    Thanks BeyondtheTech for the info!


    Keith

    ------------------------------------------------
    Trak4 on the iPhone and iPod Touch.
     
  14. Touchsmiths

    Touchsmiths Well-Known Member

    Apr 12, 2009
    57
    0
    0
    iPhone Game Developer
    Richmond, VA
  15. rdklein

    rdklein Well-Known Member

    Apr 3, 2009
    384
    0
    0
    sw developer, tv producer, hw developer (microcodi
    Munich
    My new app ClickerTrain has been approved after 1 1/2 week,

    the strange thing it was approved yesterday evening (gmt) but its still not visible ! neither under my name nor in the utility or education section --
    I set the date to 7/31 which is yesterday !

    --
    anybody having a similar problem with apps ?
    Usually at least its visible after some hours of approval if the date is set to the latest date.
     
  16. headcaseGames

    headcaseGames Well-Known Member

    Jun 26, 2009
    1,869
    0
    0
    Mobile Game Developer
    Hollywood, CA
    #256 headcaseGames, Aug 2, 2009
    Last edited: Aug 2, 2009
    aaargh rdklein that sounds infuriating :( Please update in this thread when it shows up!

    as mentioned in another thread, we submitted iFist two weeks ago as of tomorrow. We did a keyword edit middle of last week, and no idea if that means the submission process had to reboot - hopefully not, but personally I expect it will (meaning another week and a half in the oven). We will see!
     
  17. rdklein

    rdklein Well-Known Member

    Apr 3, 2009
    384
    0
    0
    sw developer, tv producer, hw developer (microcodi
    Munich
    #257 rdklein, Aug 3, 2009
    Last edited: Aug 3, 2009
    yes it worked now, i assume that weekends put additional delay in the visibilty process. For apps it seem only the primary category becomes visible, as our secondary is not displayed.

    I updated all my keywords without seeing the thread here all with space only and no kommas - I seems not to work to find "clicker" "trainer" only the heading is found -- either the update takes time or the space has problems. I also send a email to apple on this (as all my apps andgames might be affected) -- without response so far (mabe only workdays....). Very bad not to be able to edit the keywords once entered.
     
  18. designxtek

    designxtek Well-Known Member

    Apr 30, 2009
    235
    0
    0
    3D Artist / Technical Artist / Web Developer
    San Diego, CA
  19. headcaseGames

    headcaseGames Well-Known Member

    Jun 26, 2009
    1,869
    0
    0
    Mobile Game Developer
    Hollywood, CA
    Our new app iFist has been approved by Apple!
    We were exactly 2 weeks in the queue. Not bad at all!!
     
  20. Trak4Game

    Trak4Game Well-Known Member

    Jun 22, 2009
    111
    0
    0
    Freelance Programmer
    Elgin, IL (USA)
    Today

    Was kinda hoping that I would get my approval emails on Trak4 1.1.1 and Trak4 Lite 1.1 today.

    ----------------------------
    Trak4 - a challenging and unique puzzle game for the iPhone and iPod Touch
     

Share This Page